Support

Product Warranty Request

For items you paid for yourself that were never billed to insurance. Warranty covers manufacturer defects only, not damage from accidents, misuse, or normal wear. If your item arrived less than 14 days ago, use the Retail Return form instead: a defective item is replaced or refunded at no charge. For a CPAP or BiPAP provided through insurance, use the CPAP Warranty form.

Patient Information

First name *

Last name *

Date of birth *

Phone number *

By providing your number, you agree Medigy may call or text you about your request. Message and data rates may apply.

Email address *

Product Information

Which product is it? *

Serial number (optional)

If the item has one. It's usually on a label underneath or on the back.

Date you received the item *

Enter a date, or "Unknown" if you're not sure.

How did you buy it? *

Order or receipt number (optional)

It helps us find your purchase faster.

Issue Details

What's wrong with it? *

Tell us what happens, when it started, and anything you've already tried.

Has the item been dropped or damaged? *

Has the item been exposed to water? *

Photos

Upload a photo of the item *

Show the problem if you can, and the serial number label if there is one.

Acknowledgement

I understand this is a warranty request and more information may be needed before a repair or replacement is approved *

I understand Medigy files a claim with the manufacturer when one applies, and the manufacturer decides whether the defect is covered and how long the claim takes *

I confirm the information provided is accurate *

Your information is sent securely to Medigy and used only to process this request. Questions? Contact us.