Support
Patient Support Center
Choose the request that fits your situation below. Our team reviews every submission and will reach out with next steps.
Before you start
Have these details ready — they help us process your request without delays:
- Device manufacturer and model number
- Device serial number
- Clear photos of your device, for warranty requests
How can we help?
Choose your request.
Mask Exchange
New patients: request a replacement mask within 30 days of your setup.
Start requestCPAP Exchange
Request an exchange of your current PAP device within 30 days of therapy start.
Start requestReSupply Return/Exchange
Wrong size, wrong item, or want a refund? Start a resupply return or exchange.
Start requestCPAP Warranty
Submit a warranty claim for a manufacturer defect in your device.
Start requestCPAP Return
Request a return of your PAP device. Eligibility is determined upon review.
Start requestExpressPAP
Request a refund or check the status of your ExpressPAP account after insurance has processed.
Start requestExtended Warranty
File a claim under your purchased extended warranty coverage.
Start request“Sleep is the golden chain that ties health and our bodies together.”