Support

Retail Return Request

For items you paid for yourself that were never billed to insurance. Use this form within 14 days of receiving your order. Unopened items are refunded less a 15% restocking fee, and the cost of a prepaid return label if you use one. Opened items can't be returned. If your item arrived defective, damaged, or wrong, attach a photo and you pay nothing once verified. Full details on our Retail Return Policy page.

Patient Information

First name *

Last name *

Date of birth *

Phone number *

By providing your number, you agree Medigy may call or text you about your request. Message and data rates may apply.

Email address *

Purchase Details

How did you buy it? *

Date you received the item *

The 14-day window starts the day your order arrived. If you bought it at a Medigy location, enter the purchase date.

Order or receipt number (optional)

It helps us find your purchase faster.

Which item(s) are you returning? *

Include the product name and quantity.

Reason

Why are you returning it? *

Packaging

Has the packaging been opened? *

Opened items can't be returned unless they arrived defective, damaged, or wrong.

Getting It Back to Us

How would you like to return it? *

The cost of a prepaid label is taken out of your refund. There is no label cost if you bring the item to a location, or if it arrived defective, damaged, or wrong.

Acknowledgements

I understand my request is subject to review and I will be contacted with next steps *

I understand returned items are inspected when they arrive. If an item has been opened, is damaged, has a strong odor, or has been altered so it can't be resold, the refund may be declined *

I understand my refund is issued less a 15% restocking fee, and less the cost of the prepaid return label if I use one *

I confirm the information provided is accurate *

Your information is sent securely to Medigy and used only to process this request. Questions? Contact us.