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  • Is a specific brand of CPAP/BiPAP important for my therapy?
    Not at all, at Medigy, we only utilize industry leading CPAP/BiPAP manufacturers, ensuring that all of our sleep therapy devices are of the highest quality. Rest assured that we stand behind all of the devices we provide and only carry the best brands in the industry, including travel CPAP units, cleaners, and masks. Each manufacturer we partner with carries similar warranties, product features, and form factors, so you can trust that you are receiving top-tier equipment that will meet your needs. Our dedication to quality and customer satisfaction is unwavering, and we pride ourselves on providing the best possible sleep therapy equipment to our patients.
  • How often do I need to replace my CPAP machine and mask?
    The recommended replacement schedule for CPAP machines is every 5 years, while masks and other accessories should be replaced as needed, typically every 3-6 months.
  • How do I know when it's time to replace my CPAP machine?
    Signs that it may be time to replace your CPAP machine include a decrease in effectiveness, loud noise during operation, and visible wear and tear.
  • Can I purchase a Replacement CPAP/BiPAP machine or mask through my insurance?
    Yes, most insurance plans cover the cost of CPAP machines and masks. It's best to check with your insurance provider for specific coverage details.
  • How do I clean my CPAP mask and accessories?
    It is recommended to wash your CPAP mask and accessories daily with warm water and a mild detergent, then air dry. Avoid using abrasive cleaning products or putting them in the dishwasher or washing machine. Medigy also provides safe and warranty safe cleaning products for your CPAP/BiPAP device
  • Are there any warranties or guarantees on CPAP machines and masks?
    Most CPAP machines and masks come with a manufacturer's warranty, typically lasting between 1-2 years. For added peace of mind you can also purchase an extended warranty on your CPAP/BiPAP device directly from Medigy.
  • How often do I need to replace my CPAP mask?
    The recommended replacement schedule for CPAP masks is every 3-6 months, or sooner if you notice any wear and tear or an increase in leaks. Please see the replacement schedule located in our resupply section for a more detailed replacement schedule.
  • How do I know if my CPAP mask is properly fitted?
    A properly fitted CPAP mask should be snug but comfortable, with no leaks around the edges. You should be able to breathe easily through your nose and/or mouth with the mask on.
  • How can I prevent leaks with my CPAP mask?
    To prevent leaks, make sure your mask is properly fitted and adjusted. Clean your mask and face regularly. Avoid using lotions, oils, or other products on your face before using your mask.
  • What are the different types of CPAP masks and which one is best for me?
    Full face masks cover your nose and your mouth; Nasal masks fit over your nose only, offering a lighter fit than full face masks; and Nasal pillow masks are even more lightweight and minimal than nasal masks, offering a high level of openness and visibility. Based on these descriptions, it may seem obvious that you’d prefer a lighter mask over a heavier one, or a smaller mask over a bigger one. But there are other factors to consider. For example, masks that cover more of your face can sometimes offer a better seal against leaking, leading to improved therapy. Likewise, if you have facial hair, you may find that you need a larger mask to get a better seal. Or, if you have claustrophobia, it’s likely that a smaller mask will feel more comfortable. Despite a slightly greater weight, you may simply find that full face masks feel more comfortable – it often comes down to personal preference, and how a specific mask style will fit over the unique contours of your face.
  • Will using a Third Party CPAP Cleaner Void My Warranty?
    The cleaners and sanitizers provided by Medigy all comply with manufacturers warranty and will not void it in any way.

Medigy's Most Asked Questions

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